At dv999, the privacy of every Pakistani player is treated as a serious responsibility — not a checkbox. This Privacy Policy sets out exactly what personal data dv999 collects from you, why we collect it, how it is stored, who can access it, and what rights you hold over your own information. We believe in complete transparency about data practices.
The foundations on which every dv999 data practice is built
dv999 collects your personal data only for specific, clearly defined purposes — account management, payment processing, identity verification, and responsible gaming compliance. Your data is never used beyond those stated purposes without fresh consent.
dv999 collects only the minimum personal data necessary to operate your account safely and in compliance with our licensing obligations. We do not ask for information we do not genuinely need from Pakistani players.
dv999 takes reasonable steps to ensure the personal data we hold is accurate and up to date. Players are encouraged to notify us promptly of any changes to their personal information — particularly CNIC details, mobile numbers, and payment methods.
All dv999 player data is protected with 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data within dv999 is role-restricted — only personnel with a legitimate operational need can access player records.
dv999 retains personal data only for as long as is necessary for the purpose it was collected, or as required by our regulatory and licensing obligations. Specific retention periods are detailed in this Privacy Policy by data category.
dv999 is transparent about its data practices. This Privacy Policy is written in plain English — not legalese designed to obscure. Pakistani players should be able to understand clearly what happens to their information when they use dv999.
dv999 is an online gaming platform operated at dv999.bio under an internationally recognised gaming license. dv999 serves players across Pakistan, offering cricket and football sports betting, live casino games, slot machines, crash games, and coin flip games, all denominated in Pakistani Rupees (PKR).
For the purposes of this Privacy Policy, dv999 acts as the data controller in respect of personal data collected from players who register, deposit, bet, or otherwise interact with the dv999 platform. As data controller, dv999 is responsible for determining the purposes and means by which your personal data is processed.
When we refer to "personal data" in this policy, we mean any information that identifies or could reasonably be used to identify you as an individual — including your name, CNIC number, Pakistani mobile number, email address, JazzCash or EasyPaisa account details, IP address, device identifiers, and gaming activity records.
dv999 collects the following categories of personal data from Pakistani players, depending on the nature and extent of your interaction with the platform:
2.1 Identity & Contact Data
2.2 Financial & Payment Data
2.3 Gaming & Behavioural Data
2.4 Technical & Device Data
2.5 Communications Data
Records of your communications with dv999 support, including live chat transcripts, email correspondence, and any feedback or complaints submitted through dv999 channels.
dv999 collects personal data through the following means:
dv999 processes personal data for the following specific purposes:
| Purpose | Data Categories Used | Necessity |
|---|---|---|
| Account Registration & Management | Identity, Contact, Technical | Essential |
| Age Verification (21+ Enforcement) | Identity (CNIC, Date of Birth) | Legal Obligation |
| Payment Processing (Deposits & Withdrawals) | Financial, Identity | Essential |
| KYC / Anti-Money Laundering Compliance | Identity, Financial, Communications | Legal Obligation |
| Fraud Detection & Security | Technical, Financial, Gaming | Legitimate Interest |
| Responsible Gaming Monitoring | Gaming, Financial | Legal Obligation / Legitimate Interest |
| Customer Support | Identity, Communications | Contract Performance |
| Bonus & Promotion Management | Identity, Gaming, Financial | Contract Performance |
| Platform Analytics & Improvement | Technical, Gaming (anonymised) | Legitimate Interest |
| Marketing Communications (with consent) | Contact, Gaming Preferences | Consent |
| Regulatory Reporting | Identity, Financial, Gaming | Legal Obligation |
dv999 processes personal data on the following legal bases, as required by applicable data protection frameworks under our gaming license jurisdiction:
dv999 does not sell your personal data. We share personal data only with the categories of third parties described below, and only where strictly necessary for the purposes outlined in this Privacy Policy:
dv999 operates under an international gaming license, and some data processing activities — particularly those involving game providers, payment processors, and fraud prevention services — involve the transfer of personal data outside Pakistan to servers or service providers located in other jurisdictions.
dv999 ensures that all international data transfers are protected by appropriate safeguards, which may include:
Pakistani players should be aware that data protection laws in the countries to which data may be transferred may differ from Pakistani data protection frameworks. Where such transfers are necessary, dv999 has implemented the safeguards described above to maintain the protection of your personal data.
dv999 uses cookies and similar tracking technologies on the dv999.bio platform. Cookies are small text files placed on your device that allow dv999 to recognise you across sessions, maintain your login state, and understand how the platform is used. The following categories of cookies are used:
| Cookie Category | Purpose | Consent Required |
|---|---|---|
| Login session maintenance, security tokens, fraud prevention signals. Cannot be disabled without breaking core platform functionality. | No — strictly necessary | |
| Aggregated platform usage data — page views, navigation paths, game load times — used to improve dv999 performance. Data is pseudonymised. | Yes — consent required | |
| Stores your display preferences, language settings, and game category preferences to personalise your dv999 experience. | Yes — consent required |
You may manage cookie preferences at any time through your browser settings. Disabling analytics and preference cookies will not affect your ability to use the core dv999 gaming and betting functions.
dv999 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to regulatory requirements that may mandate longer retention. The following retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | AML / licensing obligation |
| KYC & Identity Documents (CNIC) | Duration of account + 5 years post-closure | AML / licensing obligation |
| Financial Transaction Records | 7 years from transaction date | AML & financial regulations |
| Betting & Gaming History | Duration of account + 3 years post-closure | Licensing obligation |
| Support Communications | 3 years from last communication | Legitimate interest (dispute resolution) |
| Technical / Session Logs | 13 months | Security / fraud prevention |
| Marketing Consent Records | Until consent withdrawn + 3 years | Legal obligation (proof of consent) |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. dv999 conducts periodic data audits to identify and purge data that has exceeded its retention period.
As a dv999 player, you hold specific rights in respect of the personal data dv999 holds about you. These rights may be exercised by contacting our data team at [email protected] with the subject line "Privacy / Data Request":
You have the right to request a copy of the personal data dv999 holds about you, including the categories of data, the purposes of processing, and the parties with whom it has been shared. dv999 will respond within 30 days of a verified request.
You have the right to request correction of inaccurate personal data dv999 holds about you. Where data is incomplete, you may request that it be completed. Correction requests will be processed within 14 days of verification.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Note that dv999 may be legally obligated to retain certain data (such as KYC and transaction records) regardless of an erasure request.
You may request that dv999 restrict processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing and the outcome is pending determination.
Where dv999 processes your data by automated means on the basis of contract or consent, you have the right to receive that data in a structured, commonly used, machine-readable format for transfer to another controller.
You may object to processing based on legitimate interests, including profiling for responsible gaming monitoring and marketing communications. Where you object, dv999 will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
dv999 implements a multi-layered security architecture to protect Pakistani player data against unauthorised access, disclosure, alteration, or destruction:
dv999 implements mandatory age verification using CNIC number cross-referencing and document verification during the account registration and KYC process. Any account where a player is determined to be under 21 will be immediately closed, and any personal data collected during the underage account's operation will be securely deleted subject to applicable legal retention requirements.
If you believe a person under 21 has registered a dv999 account, please report this immediately to our support team at [email protected]. dv999 takes underage gambling prevention as seriously as any other aspect of platform compliance.
dv999 may send you promotional communications about bonuses, new games, PSL cricket betting markets, and special offers — but only where you have given your explicit consent during registration or subsequently through your dv999 account communication preferences.
dv999 marketing communications may be sent by the following channels (subject to your active consent for each channel):
Opting Out: You may withdraw consent for marketing communications at any time by:
Opting out of marketing does not affect your ability to receive transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — which are always sent regardless of marketing preferences as they are necessary for account management.
dv999 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulatory requirements. When material changes are made, dv999 will:
Minor updates — such as clarifications that do not materially affect how your data is used — may be made without formal advance notice. dv999 recommends that all players review this Privacy Policy periodically. The date at the top of this page always reflects when the policy was last substantively revised.
Continued use of the dv999 platform following publication of a revised Privacy Policy constitutes your acknowledgement of the updated practices described therein.
For all privacy-related queries, data rights requests, or complaints about dv999's handling of your personal data, please contact our data team using the details below. All contact details are provided as plain text for informational purposes only:
| Contact Type | Details | Response Time |
|---|---|---|
| Privacy / Data Requests | [email protected] — Subject: "Privacy / Data Request" | Within 5 business days (acknowledgement); 30 days (full response) |
| Data Breach Reports | [email protected] — Subject: "Security / Breach Report" | Within 24 hours |
| General Support (English & Urdu) | Live chat inside your dv999 account dashboard | 24/7 — Under 3 minutes |
If you are not satisfied with dv999's response to a privacy complaint, you have the right to escalate your complaint to the data protection supervisory authority in the jurisdiction governing our gaming license. dv999 will provide the relevant contact details for the supervisory authority upon request.
This Privacy Policy was last updated on 1 January 2026. dv999 encourages all Pakistani players to review this policy carefully and contact us with any questions before depositing or placing their first bet.
dv999 is Pakistan's most trusted gaming platform — licensed, independently audited, and built with your privacy and security at its core. Explore 2,000+ games with complete confidence that your data is handled with care.
21+ only. Licensed & regulated. Your data is protected under this Privacy Policy.